Sweet Florence B&B • questions and answers

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Questions and answers

Here are some details about our activities and management of bed and breakfast, if you can not find an answer please contact us at email:  info@sweetflorence.it

or by following link below with contact information

what is included in the price?

price includes VAT and taxes, water, electricity and internet,breakfast, use of laundry products and welcome kits.

what is not included?

extra drinks, bathrobe and slippers, courtesy kit, and any activities or services that rely on third parties, such as guided tours, transport, etc..

pets?

we are sorry, pets are not allowed.

smoking allowed areas?

smoking is not allowed in our rooms, or in the common areas of bed and breakfast.

can i prepare meals in my room?

no, cook any kind of food is not permitted.

any room has a private bathroom?

no, in the house there are 2 shared bathrooms.

how often do you clean rooms and bathrooms?

The bathrooms are checked and cleaned several times a day, the laundry is changed on arrival of each new customer, and every 2 days.

luggage storage?

we are sorry, we can not offer this service

do you have a private parking?

Private parking is available at a location nearby, it will costs 20 Euro per 24 hours

can I deposit valuable items?

we can not provide this service, therefore you should not leave valuable items in the room. However we are insured against theft.

I booked a room, but I have to cancel at the last moment, what happens?

you can cancel your reservation within 72 hours before the date of arrival, without any deposit loss. In case of cancellation after that time, withdrawal or no-show, the full price will be charged.

my train is late, at night, what can i do?

no problem, just let us know in advance your arrival time.

Sweet Florence B&B | Rooms accommodation in Florence |